FCIT Helpdesk

Parents

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Veracross 4

• Portal overview
• Online re-enrollment
• Directories overview
• Signing up for conferences

Best Practices 1

• Re-enrollment tips & tricks

Students

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Best Practices 4

• Import Veracross assignments to Google Calendar
• Before turning in your iPad...
• VFCS: Best Practices for BYOD Device
• VFCS: Best Practices for Chromebooks

Responsible Use 1

• Responsible Use Policy

Google 2

• Training
• How to take your Google data with you

Veracross 0

Google Classroom 0

Chromebooks 1

• Create/restore a Squid backup in Google Drive

Google Drive 1

• Docs - Speech to Text Feature

Freshservice Helpdesk

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Getting Started 1

• Signing into Freshservice for the first time

Google Apps

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GMail 8

• Save mail attachments to Drive
• Insert FCS email signature in Gmail
• Email Safety Reminders
• Deleting a contact
• Google Docs Phishing Scam

See all 8 articles

Google Calendar 7

• Import Veracross class schedule to Google calendar
• Sync Veracross schedule to iPad iCal app
• Add events to Google Calendar from Gmail
• Using the Google Calendar app on iPad
• Using Apple calendar on iPad

See all 7 articles

Google Docs 1

• Have students make their own copy of a Google Doc

Google Drive 2

• Set up Drive offline access
• Set default font

Google Forms 6

• Create and customize a form
• Customizing form theme
• Share form to collaborate
• View and analyze responses
• Limiting choices through checkbox data validation

See all 6 articles

General Info 3

• Training
• Reset google password
• changing default gmail account

Google Photos 2

• General overview
• First time setup

Google Sheets 0

Google Sites 0

Google Slides 1

• Publish to web

Google+ 0

Google Meet 0

Veracross

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Grading 8

• Entering LS grades & comments (Fall 2017)
• Entering mid-semester grades & comments (Fall 2018)
• Entering grades & comments (for athletics)
• US Mid-Semester Grades & Comments
• Entering grades & comments (LS)

See all 8 articles

Communication 2

• Email students and parents
• Email all teachers of a student

Assignments 2

• Add/share a Google Doc to assignment
• Assignment overview

Special Reports 2

• Writing a special report comment
• Accessing prior special reports

Report Cards 1

• How to View Historical Report Cards

Best practices 10

• Print class photo sheet
• Use Ctrl+Shift+V to paste comments
• Subscribe to Faculty calendar & view letter days in your Google calendar
• Update household/emergency contact information
• Migrating last year's class content to this year's class

See all 10 articles

Portals 2

• Logging into the FCS Veracross Portals
• Accessing the Veracross Directory on your phone

Admissions and Enrollment Management 1

• Mark Deprecated Admissions Checklist Items Obsolete

iPads

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Notability 3

• Download & open history readings
• Backup to Google Drive
• Troubleshooting Crashes in Notability 8.0.2

Best Practices 2

• Clearing cache on your iPad/computer
• Clearing saved passwords from Safari

Chromebooks & Chromeboxes

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Chrome Browser 5

• Re-open tabs when you quit
• Copy/paste from Google app into Gmail
• Pinned tabs
• accepting Cloud Print invitations
• Disabling and removing Chrome extensions

Chrome OS 11

• What is a Chromebook?
• What is Chrome OS?
• How to find a file
• How to add an app
• How to do a quick search

See all 11 articles

Best Practices 3

• Caps Lock
• Ok Google
• Forgetting a network

Google Classroom

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Getting started 7

• Introduction
• Set up your classroom
• Posting an announcement/assignment
• Assess Student Work
• Discussions

See all 7 articles

Student experience 2

• Student interface
• Turning in work

Tips & tricks 8

• Number assignments
• Use the Share to Classroom Chrome extension
• Share from a tablet/mobile device
• Reorder class stream
• Email a student

See all 8 articles

Windows

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General 12

• Uninstall Quicktime
• Accessing remote.friendscentral.org
• KUTA
• OFFICE TRUST CENTER
• Restarting Print Services

See all 12 articles

Office trust center fix 0

Miscellaneous

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Extensions 1

• Save to Google Drive extension

Classroom Technology 3

• Using classroom projector
• Student and Faculty Wifi
• Tips & Tricks

YouTube 6

• Getting started
• Create a channel
• Share videos
• Embed videos and playlists
• Share a playlist

See all 6 articles

Network 2

• Passwords
• Wifi networks

Phones 5

• E-mail notification of voicemail message
• Phone Instructions
• Conference Calls with Cisco 7942/7962 (silver and black phones)
• Toggling standard and alternative greetings in call handler
• How To Find your Phone MAC Address

Best Practices 3

• Finding a document URL after scanning
• Concussion Protocol
• Requesting remote tech help

FCIT

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Chromebooks 1

• Sending In 500e Chromebooks For Repair

Copier issues

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Ken Reynolds 1

• lines across pages? Try these solutions

New Employees

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Getting Help 2

• Submitting a Ticket
• Helpdesk Solutions - find more solutions through the FCIT Helpdesk

Campus Technology 5

• Classroom Setup
• Network Access
• Printing/Scanning/Copying
• Phones
• Scanning to a USB drive on Sharp copiers

Google Apps 2

• GMail: Edit Insert FCS email signature
• Calendar: Import Veracross class schedule to Google calendar

Veracross 7

• General Overview
• Assignment Overview
• Writing a Special Report
• Taking Attendance
• Subscribe to Faculty calendar & view letter days in your Google calendar

See all 7 articles

Google Classroom 8

• Introduction
• Set up your classroom
• Posting an announcement/assignment
• Accessing Student Work
• Getting Started - Slideshow

See all 8 articles

Library technology

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Printing 1

• Label printing from Alexandria

Printing

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Program booklet printing in Adobe Reader & Acrobat 1

• Booklet and program printing in Adobe Reader & Acrobat

Printing from Chrome 2

• Relaunching Mobility Print in Chrome
• Running autoconfiguration on Lexmark devices

phone equipment fixes

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Restarting ESNA cloudlink (VM to email) 1

• There are other fixes in the FishWiki, but this one just worked

Lightspeed

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Videos 1

• Allowing individual Vimeo videos

Canvas

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Canvas Videos 2

• How to use EdPuzzle in Canvas
• How to embed PhET simulations into Canvas

Google

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Departing Employees 1

• Taking Your Google Data With You