Sometimes you'll hear a member of the technology department say "clear the cache" when a website isn't loading properly on your iPad or computer.


The cache is a place on your computer or iPad where the browser keeps things (like logos or other images) that it downloaded once in case they’re needed again. Keeping things in the cache can help speed up your browsing experience. But each cache has a size limit, and when you hit that limit, the cache might get a bit confused; you might encounter web pages loading erroneously, extra slowly, or not at all. This seems to  happen to all browsers across all platforms. 


And clearing the cache  seems to resolve any "confusion" issues, so we recommend doing so on a regular basis. Here's some guidance on how to do so:


Chrome (on iPad)

  1. Open Chrome
  2. On your browser toolbar, tap
  3. Tap History, and then tap Clear browsing data
  4. Under "Clear browsing data," select the checkboxes for Cookies and site data and Cached images and files
  5. Use the menu at the top to select the amount of data that you want to delete (we recommend you choose "beginning of time" to delete everything)
  6. Tap Clear browsing data


Chrome (on computer) 

  1. Open Chrome
  2. On your browser toolbar, click 
  3. Point to More tools, and then click Clear browsing data
  1. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files
  2. Use the menu at the top to select the amount of data that you want to delete (we recommend you choose "beginning of time" to delete everything)
  3. Click Clear browsing data


Safari (on iPad)

  1. Open Settings app 
  2. Find Safari in the left-hand list, and then scroll down the right side and click Clear History and Website Data
  3. You’ll be prompted to verify that you really want to do this- and if you do, click Clear.