A Reminder Of How To Report Suspicious Emails
Modified on: Fri, 10 Jan 2025 2:37 PMPhishing emails are designed to trick you into revealing sensitive information, such as bank account information or passwords. We have seen an increase in this type of email coming into our domain, so we wanted to remind you that there are several different ways that you can report a suspicious email.
The Phish Hook (Recommend Method)
You may have noticed an orange phish hook in your FCS Gmail inbox, which is a reporting method from Knowbe4. We recommend reporting a suspicious email via this method as it sends FCIT a detailed report which allows us to thoroughly assess the email. You may also receive simulated phishing emails from KnowBe4, and clicking the phish hook will allow you to see if the email is sent from them.
The phish hook lives in your inbox, and is always available when you check off or open a message.
This is also available if you use the Gmail app on your phone. Scroll to the bottom of an email to see and click the phish hook.
Report Through GMail
Google also has a “Report Spam” button built into Gmail that you can use. The email will then be quarantined for FCIT and Google to assess.
Forward To Helpdesk/FCIT Department
Sure, you can forward to our Helpdesk or to an individual member of the FCIT department, but we will likely respond and ask you to do one of the options listed above! However, the most important thing is to be aware and alert, so you are welcome to run it by us first if you’d like.
What We Do When We Get A Phishing Alert
FCIT takes one or more of the following actions if the email you reporting is phishing:
Block the sender from emailing FCS users
Block the domain from contacting FCS users
Report the user/domain to Google
Delete the email from user inboxes (if high risk)
Create a quarantine rule to filter similar emails
What To Do If You Think You Got Phished
Immediately report the suspicious email using one of the above methods
- Email helpdesk@friendscentral.org and we can assist in securing your account