Raptor Visitor Management is now integrated with our Friends’ Central Google Workspace account, allowing us to use our Google email addresses and passwords to login. We will no longer be using an assigned email address and password to login to Visitor Management, but instead each person will be using their own FCS Google account. Login Instructions: Login to the Windows desktop using your Windows account. If you’re unsure of the password, please submit a help ticket. Open the Google Chrome browser and sign into your Google account using your Friends Central email address. If you are already signed into Google, move on to the next step. Click on friendscenral.org bookmarks in the bookmarks bar of Google Chrome, and select Raptor from the drop-down menu. Or you can enter this address into the Search bar: https://apps.raptortech.com  Enter your email address into the Username field as shown below: Click the Next button. If this is the first time you are logging into Raptor, you will be taken to a screen where you must choose the account you want to sign-in as. Choose your Friends’ Central Google account (please note, the screenshots below are using a test account). On the next screen you must confirm your choice, which allows Google to share your account details with Raptor AD (Raptor AD is the name of the integration product). Click the Continue button. After confirmation, Raptor Visitor Management loads into the browser and is ready to use. If you are new to Raptor, you will be presented with a training video to familiarize yourself with the system, which cannot be skipped. Logging Out of Raptor: As Raptor is now integrated with Google, there is no need to click the Logout link from the Profile button at top-right. In fact, doing this will sign you out of your Google account, forcing you to sign in again to access your Gmail and Drive. To logout of Raptor, close the browser window. To log in again, open Google Chrome which will sign you into Google and Raptor simultaneously. If you were logged out of Google previously, you will be prompted to enter your Google password again.   — Revision: 2, 3/14/24

Changing your Windows account password is a simple task that can be done any time you are logged into a Windows device while on campus. Typically we only do this when prompted by the system, but there may be occasions where you need to reset your password manually, such as when requested by FCIT. When creating your new password, it must meet the following criteria: Must not contain the user's account name or parts of the user's full name that exceed two consecutive characters. Fictional user, “Elora Danan,” could not use “elora” in their password, but could instead use “el0ra” using a zero instead of an “o.” Similarly, “d@nan” would not work, but “d@n@n” would because there are only two consecutive characters that are the same as their last name. Be at least ten (10) characters in length (12 recommended). Contain characters from three of the following four categories: English uppercase characters (A through Z) English lowercase characters (a through z) Base 10 digits (0 through 9) Non-alphabetic characters (for example, !, $, #, %) Keep these helpful tips in mind when creating your password to keep it secure and easier to remember: Longer passwords are exponentially more difficult to crack for every character added, even if you use a dictionary word. If you can create a memorable passphrase that is a few characters longer than the minimum, you can use a single number and character to satisfy the requirements, and keep it easy. For example: Princessel0ra The 0 is a zero in the above password, which would take 100,000 years to crack with modern technology. If you didn’t use the capital letter and number, the password becomes “princesselora” and would take about a year to crack. Big difference! Do not use personal information that can be easily discovered as part of your password. Names of family members, pets, or even birthdays and anniversaries can be discovered by others on social media. Try the Security.org Password Strength Tool to check the strength of your password! Ready to reset your password? Here’s how: Changing Your Password From your Windows desktop, press the following key combination: CTRL + ALT + DELETE. Choose Change a password from the menu options. On the following screen, you will be presented with four (4) fields. Your username defaults to the first field. Enter your current password into the second field, or Old password. Enter your new password into the third field, or New password, following the password requirements above. Confirm your new password by entering it again into the fourth field. Press Enter or click the arrow button. If entered correctly, you will see a confirmation message. Click OK. After clicking OK, you will be brought back to your Windows desktop. You have successfully changed your password! Additional Information If you are logged into another Windows device with the same account, you should log out of that device and log in again with your new password to ensure the new device can access your files and apps properly. If you see an error after entering your passwords, use the “eye” icon in the password fields to see what you typed. FCS utilizes Active Directory Services to manage Windows user accounts and Windows computers. These services are organized with a domain name, similar to websites on the Internet. Our domain name is FCS, and you will see the username field above has the domain before the first initial as “FCS\.” This indicates that you are connected to the FCS network. If you ever log in using a local computer account (this is extremely rare), you would replace this with the computer name. Starting in the summer of 2024, our Windows password will change every ninety (90) days. While you can change your password with the method above before that happens, here is a document covering changing your password when prompted: Changing Your Windows Password (90 Days) If you have any questions or concerns, please reach out to the Technology Department: FCIT Help Desk Revision: 1.2

For security reasons, we are required to change our Windows account password every ninety (90) days. When this threshold is reached, you will be prompted for a password change upon your next login to a Windows computer, which cannot be skipped. This can also happen when FCIT manually resets your Windows password. When creating your new password, it must meet the following criteria: Must not contain the user's account name or parts of the user's full name that exceed two consecutive characters. Fictional user, Elora Danan, could not use “elora” in their password, but could instead use “el0ra” using a zero instead of an “o.” Similarly, “d@nan” would not work, but “d@n@n” would because there are only two consecutive characters that are the same as their last name. Be at least ten (10) characters in length (12 recommended). Contain characters from three of the following four categories: English uppercase characters (A through Z) English lowercase characters (a through z) Base 10 digits (0 through 9) Non-alphabetic characters (for example, !, $, #, %) Keep these helpful tips in mind when creating your password to keep it secure and easier to remember: Longer passwords are exponentially more difficult to crack for every character added, even if you use a dictionary word. If you can create a memorable passphrase that is a few characters longer than the minimum, you can use a single number and character to satisfy the requirements, and keep it easy. For example: Princessel0ra The 0 is a zero in the above password, which would take 100,000 years to crack with modern technology. If you didn’t use the capital letter and number, the password becomes “princesselora” and would take about a year to crack. Big difference! Do not use personal information that can be easily discovered as part of your password. Names of family members, pets, or even birthdays and anniversaries can be discovered by others on social media. Try the Security.org Password Strength Tool to check the strength of your password! For additional help with choosing a good password, and to help understand why these changes are necessary, please see this article on What Makes a Good Password?   Changing Your Password: When the ninety (90) day threshold is reached, Windows will prompt you to change your password upon your next login. Click OK. Enter your new password into the New password field, following the password requirements above. Confirm your new password by entering it again into the Confirm password field. Press Enter or click the arrow button. If entered correctly, you will see a confirmation message. Click OK. After clicking OK, you will be brought to your Windows desktop as usual. You have successfully changed your password! Additional Information If you are logged into another Windows device with the same account, you should log out of that device and log in again with your new password to ensure the new device can access your files and apps properly. If you see an error after entering your passwords, use the “eye” icon in the password fields to see what you typed. FCS utilizes Active Directory Services to manage Windows user accounts and Windows computers. These services are organized with a domain name, similar to websites on the Internet. Our domain name is FCS, and you will see the username field above has the domain before the first initial as “FCS\.” This indicates that you are connected to the FCS network. If you ever log in using a local computer account (this is extremely rare), you would replace this with the computer name. If you have any questions or concerns, please reach out to the Technology Department: FCIT Help Desk Revision 1.1

The FCS Devices SSID uses MAC Authentication to connect clients to the network, based on the hard-coded MAC Address in the hardware. This ensures that only devices we authorize can connect to FCS Devices. While a MAC Address can be spoofed, it's unlikely this would lead to a data breach as we use Access Control Lists via RADIUS, and the traffic is encrypted through Meraki, making it very difficult for an attacker to obtain the MAC Address of a legitimate client. To add a device to RADIUS, click the link to view a slideshow with step-by-step instructions: Adding Devices to RADIUS with AD Manager

On some Windows machines, particularly those once used in the Media Lab, we have seen a black box appear in the upper left corner that cannot be moved or closed. There is no content displayed, nor is there a menu or “x” icon to close the window. Full screen apps will cover the box, but it remains once the app is closed or minimized. The black box is caused by a faulty application called, “LSAirClient” or “LanSchoolAir.” It’s an application to oversee students in a workgroup environment with the teacher having control over their desktops. Resolution: The only way to fix the issue is to remove the application using Add/Remove Programs in Control Panel or the Windows applet from the Start menu. Restart the system once removed, and the issue will disappear. The app was used by Media Lab teachers for a time, but fell out of use and a replacement was never found or requested.

Problem: When installing and configuring software and drivers for the DYMO Label Printer and ID Scanner used for creating visitor badges in Raptor, the installation packages fail. When the installers attempt to install .NET 3.5, they must download the package files from Windows Update. As our Windows computers are configured by Group Policy to not use Windows Update, the installers cannot continue, causing error: 0x800F0954 (this error code can change but the result is the same). This occurs when using the Install All Components download option, or the DYMO Printer Drivers option from the Advanced Installation Options menu, under Support. As a workaround, .NET 3.5 can be installed using the Windows Features app in the Control Panel, however this causes a similar error and fails, as this feature must also use Windows Update servers to download the full package. To fix this issue, we need to disable the policy temporarily so we can use this feature. Cause: All Windows computers registered with our Active Directory are blocked from using the online Windows Update service by Group Policy, as we utilize an internal server to download and distribute the updates (Windows Server Update Services or WSUS). Certain features, such as .NET 3.5, cannot be pushed out through WSUS. Resolution: To get around the block, we must change a setting in the Registry to allow the computer to check the online update service. Log on to the system using a Local or Domain administrator account. Open Registry Editor (regedit.exe). Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU Change the value of the UseWUServer entry from 1 to 0. Close Registry Editor and restart the computer. Once the computer restarts, log in again as an administrator. Navigate to the Control Panel, and click on Programs. Click on Turn Windows features on or off. The first option in the list is .NET Framework 3.5 (includes .NET 2.0 and 3.0). Select the checkbox next to that option and click OK. .NET will begin to install, and the download will proceed without the error message. Once completed, you can close the Windows Features app and Control Panel, then restart the computer once more. This will ensure a clean install for the drivers and will prompt Active Directory for a Group Policy update. The update will overwrite the setting we changed in Step 4, and reset Windows Update. Install the Raptor file for the printer and scanner drivers, and you will be able to proceed without error. The installation file for the scanner and label printer is located in X:\Technology-Files\RaptorTechnologies\Raptor Install Files, DLS8Setup.8.5.3.exe