Most of the Lenovo 500e Chromebooks have accidental damage protection and an extended warrany through Lenovo. They can be sent in for depot repair by following the instructions below. Add item details to Lenovo 500e Chromebook Repairs Spreadsheet Update item status in Asset Tiger to "Repair". Item can be found in Asset Tiger by searching for Asset Tag or serial number. Fill out Bulk Repair Template with item details Machine Type/Model - 500e 1st Gen = 81ES, 500e 2nd Gen = 81MS Serial Number - device serial number. Can find by pressing ALT+V on the login screen Problem Description - details of problem, I alwaus say a factory reset did not resolve Machine Login - leave blank Attn To - Vicki Schwoebel (or your name if handling repairs) After filling out the Bulk Repair Template, download as an .xlsx file (File > Download > Microsoft Excel (.xlsx)) Sign in to Lenovo's Bulk Repair Portal (Vicki has credentials) Click Create to open a new repair ticket Upload the .xlsx file and click Submit For Review Double check information is correct Box Information - yes or no for a box. A box will be shipped if needed If you already have one and just need labels, select "labels only" Client Due Date - leave blank Ticket Summary - Copy and paste informaton provided in "Request Description" field Select Create Record Ticket Number in Lenovo 500e Repairs Spreadsheet Fillout Lenovo Services Form - print and include with device  If requesting a box, it will arrive in a few days. If requesting labels only, they will arrive via e-mail within 24 hours

Be sure you are on Chrome version 108.0.5359.124 or newer, if you haven’t updated Chrome in a while you will need to do that first to have access to this feature. Open Chrome if you haven’t done so already Go to the following address in the address bar to access Chrome Flags: chrome://flags/#high-efficiency-mode-available Toggle this setting so that it is “Enabled” Restart the Chrome browser Now go to the address bar in Chrome and go to: chrome://settings/performance Locate “Memory Saver” and toggle the switch ON to enable the feature

In addition to Lightspeed and the Firewall, videos can also be blocked for students under the age of 13 by Google, since we have restricted mode enabled for grades 6 and under. User permissions for YouTube restrictions are set here. When a video is blocked by Google, the error looks like this: We are able to override this error and "approve" videos even when restricted mode is enforced.  This is set up/changed in the Admin Console in Apps > Additional Google services > Setting for YouTube > Content Settings. The setting "Signed in users in your organization can only watch restricted and approved videos" must be checked off Under "Permissions", you can select a specific OU to "Can Approve Videos", which gives all users in that OU the ability to approve a video. A list of approved videos can be found here. Right now, only the "Technology" OU can approve videos.  To approve a video, make sure you are signed into YouTube with your FCS account, and then open the video in Youtube. You will see the option to "approve" under the video.  It's important to note that even if we approve a video this way, it could still be blocked by Lightspeed of the Firewall, so it's best to login as a student to a student chromebook and test the video to 1) see where the block is coming from and 2) make sure the video plays after unblocking. 

Important if you need to clear your cache!