1. Go to home.friendscentral.org and click on FCIT Helpdesk.  2. On the right hand side of the page, under Faculty/Staff/Students, click the Sign in with Google button. 3. Sign in with your Friends' Central Gmail account information. 4. You're now in the Freshservice ticketing system! Explore tickets you've already submitted, search the knowledgebase for solutions, or report a new ticket in just a few clicks.   

If you have questions or comments about anything technology related at FCS, feel free to submit a help desk ticket via the online ticketing system.  You can submit these tickets at anytime, as we’re here year-round. We encourage you submit a helpdesk ticket rather than emailing/calling individual members of the tech team, as online help tickets are sent to all FCIT members to ensure a timely response. Accessing Freshservice, FCIT's ticketing system 1. Go to home.friendscentral.org and click on FCIT Helpdesk.  2. On the right hand side of the page, under Faculty/Staff/Students, click the Sign in with Google button. 3. Sign in with your Friends' Central Gmail account information. 4. You're now in the Freshservice ticketing system! Explore tickets you've already submitted, search the knowledgebase for solutions, or report a new ticket in just a few clicks.   

Most classrooms at FCS are set up with a phone, Chromebox or Chromebook and projector. Certain classes or offices may have a Windows machine, but as a Google Apps for Education School, we are very focused on transitioning to the Google Apps and Chrome world. Classrooms on the City Ave campus are equipped with a projector and a Chromebox. On the Lower School campus, classrooms have a laptop and projector. The Chromebox is an easy to use, extremely fast device for you to browse the web. Users can use Chrome Remote Desktop to mirror other student laptops to the projector. You can sign into your classroom Chromebx with your FCS email and password. Projection issues? Just see mountains? Hit CTRL + F4 for login screen Still don't see anything? Submit a helpdesk ticket and we will come look at the display settings

In adherence with Friends’ Central School’s Faculty and Staff Acceptable Use Policy, the FCS network is the portal through which all students, faculty, and staff access Friends' Central email accounts, the Internet, the School Intranet, the School website, and all shared files and folders. It is intended for educational and/or authorized job-related activities. Use of the school network for on or off campus communication is a privilege, not a right, and privileges may be revoked under extreme circumstances. Network access, including a username (generally first letter of first name and full last name) and password to the FCS network is created upon employment at FCS, which is used to log into the network, Gmail, and Veracross. Usernames and passwords are generally sent out to employees upon their start date. If you have started and have not received this information, please submit an FCIT helpdesk ticket. Internet Access Campus computers will be connected to the internet via a wired connection.  When connecting to campus wifi, you may see a few networks listed: FCS Wifi: Recommended for FCS students on the City Ace campus. Users need to sign in with their FCS email and password once every 30 days for access.  FCS Staff: Recommended for FCS employees on the City Ave campus. Users need to sign in with their Windows username and password for access. (Don't know/remember your windows info? Submit a ticket!) LS Net: Recommended for students and staff on the LS campus. Users will need to sign in with their FCS email and password once every 30 days to connect. Bookstore: A private network specifically for the Bookstore. FCS Guest: Recommended for all campus guests - not recommended for employees or students. Limits browsing and printing options on both campuses.

Your FCS phone number was listed in your Welcome to FCS email. If you did not receive a phone number, please contact us so we can get one assigned to you. Friends’ Central School Cisco Phone Instructions To reach a classroom or office from outside, the caller must dial one of the school’s outside general numbers. The automated answer message will allow the caller to directly dial any school extension at that time. They will be able to connect to any phone using the extension on the new Cisco phone. Voicemail number 610-645-5139 - call this number to access your voicemail off campus General Phone Settings Setup – e.g. Greeting, Voicemail, Personal Settings, etc. Select the Messages button on the phone Enter 12345 as the pre-assigned temporary password (press # to confirm) Follow operator instructions (remember to select # to confirm) The Cisco voice will instruct you to Record your name to identify you to other callers To record your name, in a pleasant voice, say your first and last name, or your professional name (such as ‘Mrs. Jones’ or ‘Sharon Jones’) after the tone b. When finished saying your name, IMMEDIATELY press the # key c. To keep the recorded name, press the # again To Change Password Select the messages icon Enter 12345 as the pre-assigned temporary password (press # to confirm) Press 4 for Setup Options Press 3 for Personal Settings Press 1 to Change Password Enter new password (press #) Enter new password (press #) Recording Your Greetings - Must be set up in the general phone settings. MUST set up the STANDARD Greeting Standard – School Hours Greeting "You have reached “Mrs. Smith’s voicemail”, I am currently away from my desk, please leave a message......" Closed – Message to be set up for after school hours Alternate – Overrides Standard and Closed greetings Message can be set up when you are on vacation. Checking Voicemail from your own desk phone Select the Messages Button Enter Your Password Follow Operator Options – e.g. To hear new messages press 1 To skip to next message without finishing current message enter # key To speed up a message playback hit 6 repeatedly... to slow down hit 4 Hit the 8 key to pause & resume message playback To delete messages press 3 To save for later press 2 To reply to a voicemail from a cisco phone, press 4 To forward a copy of the message press 5 – to switch from alpha directory to numeric enter # # Checking Voicemail from Another Extension other than your own Select the Messages Button Select the asterisk * key You are prompted to enter your id # (which is your extension e.g. x4304) Select the pound # key to confirm After the prompt, enter your password, select the pound # key to confirm Follow Operator Options – e.g. To hear new messages press 1 Checking Voice Mail from Outside Line Dial Friends’ main phone #, enter your extension, wait until you hear the message Select the asterisk * key You are prompted to enter your id # (which is your school extension e.g. x4304) Select the pound # key to confirm You are prompted to enter your password, select the pound # key to confirm Follow Operator Options – e.g. To hear new messages press 1, etc Call Forwarding – All Calls To Your Voicemail or another extension Select the CFwdAll or FwdAll softkey button Listen for 2 beeps Press messages button, or another extension number, then hear confirmation tone The phone will automatically hang up Confirm completion of forwarding by looking at animated icon in upper right corner next to your extension number To Remove Call Forwarding – hit CFwdAll or Fwd Off softkey button The phone will automatically hang up Note: You can’t forward or un-forward your phone from another location. Call Transfer – To Another Extension While the call is active... Select the Transfer softkey Dial the extension # you want to transfer the call to You can hang up immediately, and the destination # will ring, and the call is transferred – if not answered, it will go to recipient’s voicemail – or wait for an answer, then You tell the recipient who is calling (they're on hold) Select the Transfer softkey again and hang up your phone – if you forget the 2nd press of the button the call will still be correctly transferred. The call is now connected. If the recipient does not want to speak to the caller, you must select EndCall (which ends Transfer sequence) You must then hit Resume (to resume the call), and handle the call. Call Transfer – To Another Extension’s Voicemail While the call is active... Select the Transfer softkey or button Press the * key, then the extension to receive the call, then the Transfer softkey or button The call will then go to their voicemail Conference Call – To Another Person or persons While the call is active... Select More then the Confrn softkey or button Dial the extension # you want to transfer the call to, Select the Confrn softkey or button again.... He is now conferenced in to the call Repeat to add another person (up to 16 total participants). Outside numbers like cell phones may be conferenced in, too! Anyone, even the originator, can hang up and the rest stay connected If you're not talking, use your local mute button to keep extra noise under control Select the directories or call history Select the directories or call history button Select the number that is highlighted on the display screen by either selecting the number keypad or hitting the word select You now have the option to dial a missed call by scrolling through your calls with your arrow keys and then selecting the Dial button Corporate or Personal Directory Select the directories or button Select either 6 on the number keypad or scroll with arrows until 6 is highlighted and then hit the Select button Search Fields shows by First Name, Last or by Number To search by first name, select the number keypad that has the alpha letters of the person’s name. S H E R R I 7 4 3 7 7 4 (For the letter S, the number 7 would be selected 4 times) (For the letter H, the number 4 would be selected 2 times) Placing a Call Directly into Users Voicemail – their phone won't ring Select the asterisk key and then the extension... Record the message - their extension won't ring Voice Mail to All Users Select the Messages button Hit the asterisk key Enter your id (extension number) Select # Enter your password Select # Select option 2 Enter 2557 (spell A L L U S E R S) You don't need to enter the whole thing Record your message Placing an Outside Call with a 610 prefix ( that is not considered long distance) Dial # 610 and the remaining 7 digits Place a Call to an Outside Line (local cell phone # i.e. 484-256-7643) Dial # 1 plus the 10 digit number Transferring Voice Mail Message from your voicemail to another user Listen to voice mail message Press 5 to Forward By default the system wants you to spell the user you want to forward the message to Press ## to switch to extension numbers, if desired Enter the extension of the user you want to forward the message After forwarding you can save or delete your copy of the call Making Long Distance Calls – Not available from classrooms Dial the long distance number (Dial “9” for an outside line, dial “1” and the number) If you are making a personal long distance call you may be required to make a record of it, or use a credit card or phone card. Meet Me Conference – up to 16 FRIENDS’ Cisco phones can conference together One person must act as the host – Contact your participants somehow, and notify them of the date & time & MeetMe conference number you'll be using. Currently 4551, 4552, 4553, or 4554 To have the conference, Pick up handset, select more soft button, then MeetMe soft button, hear 2 beeps, then dial the MeetMe conference number you're using. A meet-me conference continues even if the conference controller hangs up. Rebooting your phone (if an error message persists) Press the "directories" button (it looks like an open book). Press * * # * * The phone will reset in about a minute.

Taking class attendance is required for all grades and divisions, so please do so at the beginning of each class to reflect accurate attendance records.   To take attendance, log into Veracross and click on Attendance under the class. If Attendance is green, it means it has already been taken for that class. If Attendance is red, then it has not been taken for that class.     You will then be able to select an attendance status for each student, and add additional notes if needed. You might see information in the notes section if the student has an early dismissal. Once you've completed taking attendance, save your records by clicking the green Save Attendance button.     

This post will show how to import your schedule into your personal Google calendar. *Note: these steps will not work on an iPad. Step 1 On your Veracross homepage click Calendar Subscriptions in the right hand menu. Step 2 On the calendar page, under Class Schedules, right click the Subscribe button and click Copy Link Address. Step 3 The next two steps are the most important steps of this process. After copying the link address, open a new browser tab and paste the link into the address bar of the new tab. You can either right-click in the address bar and choose paste or use Ctrl-V to paste the link in the address bar. If you pasted the URL properly, you should see a web address that begins with webcal:// Step 4 You now need to change the text that reads webcal to http, keeping all the other text unchanged, and hit the enter key. Step 5 After you edit the text and hit enter, your browser will download a file to your computer. That file contains your class schedule that you will import into your Google calendar. Step 6 Open your Google calendar. Next to the Other calendars text there is a small arrow you should click that will open a menu of options. Choose the IMPORT CALENDAR option. Step 7 After you choose the import calendar option, a dialog box will open asking you to choose the file you want to import. You will upload the file you downloaded in Step 3. After you select your file and it is listed in the import box, you will click IMPORT to bring your schedule into your Google calendar. That is all it takes to import your schedule into your Google calendar. Now if your peers did the same import into their calendars, you would be able to see if they were busy or free when trying to schedule an event with them through Google calendar. There is one caveat for Upper School to notice after you import your schedule. Because of the alternating block schedule and lunch isn't actually scheduled, classes that happen between 12:40pm and 1:55pm will show as a double block. The classes that start at 12:40pm will show as ending at 1:55pm even though it actually ends at 1:20pm.